Garmin Support

Here’s a surprise. I’ve been having problems with my Garmin Training Centre software crashing continually, as I don’t use TC as my authoritative cycling dairy I wasn’t too worried so I lived with the application crashes. Every time the application crashed it would present the usual application error and ask that you send it to Garmin Tech support, being conditioned to ignoring these types of messages as you do when working with Windows I ignored it.

Then a couple of nights ago, out of boredom I think it was, I actually sent the error message to the address given. Thinking it was just going to some automated mailbox I didn’t think too much more about it. Then imagine to my surprise when I woke up this morning to find a reply a from Garmin detailing how to fix the problem. Well I tried the solution and it worked. Good stuff Garmin.

The interesting thing I have found with Garmin support is that the local support in Australia erm umm sucks! Whereas the US support is really on the ball. Last year when I was having problems with my EDGE 305 the local support was dragging its heels so I fired off an email to the US support team and then suddenly the next day the local support responded to my query. This happened on more than one occasion.

Morale of the story: If you have a problem with your Garmin product try the US support team first.

  
        
          

Comments

  1. glen english says:

    Gday
    Have no problems with mine, what is your setup ?

    glen

    1. Mark Croonen says:

      My setup…. a road bike.

      The problem initially was one of the buttons stopped working. When the replacement unit arrived it was faulty, the elevation no longer worked and was on a constant 20,000 metres.
      Still love the Edge 305 and wouldn’t consider being without one though it is interesting the level of support offered by the local agent.

Leave A Reply

Your email address will not be published.

*
*